FAQ

Learn how to become a Shipito member

No, there is no sign-up fee, and no credit card required at sign up. We offer a Free Account and a Premium Membership can be purchased monthly or annual. If you select our Premium Membership, we do not charge membership fees until your first shipped package or assisted purchase. The Premium Membership is $10 USD a month or just $60 USD annually.
Immediately after completion of signup and email verification. Simply use your new Shipito address when checking out at any online retailer and send your first package our way.
The form is required by the USPS (United States Postal Service) for all letters, magazines, and newspapers, that require forwarding.

Important Note: The form must be completely filled out and signed by you, with signature notarized by public notary. Also, Send the original together with 2 forms of I.D. For example, driver license and passport.

Mail the form to:
Shipito LLC,
444 Alaska Avenue,
Torrance, CA 90503 USA

Download form 1583 for our Torrance Warehouse (PDF)

Download form 1583 for our Tualatin Warehouse (PDF)

Need instructions? Click here.

You will be given a unique suite number, which can be used in any of our warehouses.

With a Free Account, your default address is our California warehouse which offers 7 day package storage duration. You may also ship to our warehouses in Austria and Japan.

If you choose a Premium Membership, your will be given a default address in our sales tax free Oregon warehouse. However, you may choose to ship to any of our warehouses. As a Premium Member you will also receive 45 or 60 days of storage at any warehouse.*

*Storage depends on your Membership Level
Customs in some countries, require a Tax or Business ID to be printed on the commercial invoice of a package. A warning will be displayed on your account when selecting a shipping method for the package if a Tax or Business ID is required. The Tax ID needed may be your personal Tax ID or your business Tax ID depending on your country's requirements.

To enter your Tax or Business ID to your profile, please follow the steps:

Login to your account
Click "My Account"
Under "Account Settings", click "Modify Address Book"
Edit your current address OR click “Add a new address”
You will see the option to enter TAX ID/Business ID on the bottom right corner.

Below you will find a screenshot of a typical checkout screen and how to enter your unique Shipito U.S. address. If you have a question about using your Shipito address on a retailer's site, please submit a support ticket through your Shipito account and our agents will be happy to assist you.

We do not provide a domestic U.S. phone number, but you can create your own. Below you'll find some recommendations of where you can obtain a U.S. phone number:

Shipito provides your very own U.S. address with a unique suite number. You can purchase from online retailers around the world and ship to over 220 countries and territories. If you are unable to ship to our warehouse, or if your order is canceled by the retailer and they tell you that they will not ship to us, please contact us.

We also offer a very convenient Assisted Purchase program where we can shop on U.S. websites for you.

U.S. State Sales Tax depends on the retailer you order from and the warehouse you ship to. Our Tualatin, Oregon warehouse is completely sales tax free because the state of Oregon does not charge U.S. sales tax.

You will pay taxes for the state you are shipping to when you purchase the item.

You will pay your countries taxes when the item arrives in your country.

Packages

Where you will find package and warehouse processing info

The DIM weight refers to the dimensions of the package and how they are used in the calculation of the weight of a package based on size rather than the measured "gross weight". To price international shipping, carriers charge the greater of either the actual weight or DIM weight based on the size of the box. This means as an example that a 2lb package that has large dimensions like 18x30x4, like a pillow for instance may actually be charged at a weight 13lbs depending on the carrier. DIM weight calculations vary by carrier. Please see our Shipping Methods page for each carrier’s calculation formula.

To learn more about DIM weight, please watch this video.
Weight and size limits vary by carrier. For the most accurate information, please check out our Shipping Methods page.
Heavy Package Surcharge

30 up to 69 pounds – $10
70 up to 99 pounds – $20
100 up to 149 pounds – $30
Over 150 pounds – $50

UPS Fees

International

All packages with a weight over 70 lbs will incur a $40 oversized fee plus Heavy Package Surcharge.
All packages with a max length of 40” or above will incur a $50 additional DIM fee.

Domestic

All packages with a weight over 50 lbs will incur a $25.50 oversized fee plus Heavy Package Surcharge.
All packages with a max length of 40” or above will incur a $50 additional DIM fee.

Example: If your package is 89 pounds, the international carrier will charge you a $40 oversized fee plus a $20 Heavy Package Surcharge.

Free Accounts can store their packages for up to 7 days at our California, Oregon, Austria, and Japan warehouses. Premium Members receive 45 or 60 days of storage depending on their membership level. Premium Members may store their packages for up to 90 days at all warehouses (Torrance, California; Tualatin, Oregon; Austria; and Japan) when you choose extended storage as a benefit. If you fail to mail your package out before the storage expires, you have the option to purchase up to 28 days of additional storage time. If you choose to extend the storage for an expired package, you will be assessed a fee of $7 USD plus $1 USD per day that the package has been expired. This will extend your storage for an additional 7 days.

PLEASE NOTE: Storage time can only be extended 4 times or up to a total of 28 days. Once package storage has expired the package will be considered abandoned and will be disposed of immediately.

We make every effort to notify you of any packages approaching their expiration date. Please ensure that you have support@cs.shipito.com added to your address book or whitelist to ensure that you are receiving these notifications in your inbox. 28 days past the original expiration date, the package will be considered abandoned and will be disposed of immediately.

To learn more, please watch this video.

Yes, you or a designated person (friend/family member) can pick up locally at all our warehouses for a fee of $20 per package. Please set the shipping method for your package as "Local Pickup." Pay for your $20 pick-up fee along with any accrued service fees prior to pick-up. You must bring a valid photo ID to pick up your package. If someone you designate is picking up your package, they must be listed in your account.

Hours for Local Pickup:

Torrance: Monday-Friday 10am-5pm PDT
Tualatin: Monday-Friday 10am-5pm PDT
Chiba: Local pickup is not available at the Japan warehouse

Many thousands of packages are delivered to our warehouse each day. Depending on the time of year, after a package arrives at the warehouse it can take up to 2 business days to appear in your account (Monday-Friday in the United States, excluding U.S. Holidays). If your package does not appear in your account after 2 business days, then there is a possibility we were not able to process your package.

If you believe this is the case, please submit a support ticket providing the tracking number and any other additional information about your package to assist our investigation.

Please immediately enter your package and tracking number in the Expected Package section of your account to help with locating. When there is no suite number on a package or if the name on the package does not match the suite, the package will be placed the unclaimed packages account. We will take photos of the contents to help match the package to the owner and fill out the customs declaration form. Content Photos and Customs Declaration fees will be assessed to the package. If your package was delivered and has not been entered into your account within 2 business days, please submit a support ticket, providing the tracking number and any other additional information about your package to assist our investigation.

The carrier may have been trying to deliver the package outside of business hours or on Sunday. Please ask your carrier to only attempt delivery 9am - 5pm Monday - Friday except U.S. holidays.

Japan warehouse: We are unable to accept deliveries on Saturdays, Sundays, and public holidays, as well as during the year-end and New Year holidays. (December 29 to January 3)

We will email you once your package is checked in and entered into your account. Make sure to check your spam box if you don't receive an email.

There will also be a notification within your account even if you are not getting our emails.
After your package has been processed into our warehouse you need to click action required, select your package, and complete the customs declaration form. At this time, you may also make any special requests. Once the customs declaration is done and all requests have been completed, the package can then be scheduled for mail out by choosing ready to ship. From this point you select the carrier, insurance, and pay for your package to be shipped.
Yes, please refer to our Prohibited and Limited Items list.

Important Note: This list is not comprehensive and that restrictions are constantly changing. We'll do our best to update this page as we receive notices from our carriers but ultimately you are responsible for ensuring that the items you purchase comply with all government and carrier restrictions.

Sometimes, products are legal to buy in the USA, but are not legal to ship to your country. Check with customer support if you have any question about prohibited or limited items.

To learn more, please watch this video.
Yes, we charge a $2.25 USD processing free for Premium Members and a $3.25 USD processing fee for a Free Accounts for each package we receive into your account. This fee is added to the total package cost to ship as a separate cost. To cut down on these per-package processing fees, many retailers allow you to request your purchases be shipped in as few boxes as possible.

Account Navigation

Understand your account and get familiar with membership options.

Your password must:

at least 8 characters long
contain a lowercase letter
contain an uppercase letter
contain a number or special character

Log into your account then locate your Shipito address under the header section of your account, titled "My Warehouse Address".

Login to your account
Go to "MY WAREHOUSE ADDRESS"
Click "COPY MY ADDRESS"
Click "COPY FULL ADDRESS".

Your suite number will stay the same no matter which Shipito facility your package is shipped to. Please ALWAYS remember to include your Shipito suite number. If the website offers an address 2 or apartment number space, add your suite number there. If the suite number is not listed on the package, it will create delays, additional fees, content photo charges, and may prevent us from being able to place the package in your account.

To add a Billing and or Shipping address to your account:

Login to your account
Go to "My Account"
Click "Account Settings"
Click "Modify Address Book"
Click "Add a new address".

To change your membership plan:

Login to your account
Go to "My Account"
Click "Account Settings"
Click "My Membership"
Click "CHANGE MEMBERSHIP"
Choose the Membership you would like.

Yes, your suite can receive packages under more than one name, however, the name must be listed in the Additional Names section of your account. You can have up to 6 additional names on your account. Please note if you are asked to verify your account you will need to supply the government issued id’s of each name listed on your account.

To add another name to your account:

Login to your account
Go to "My Account"
Click "Account Settings"
Click "Additional Names"
Type the name you want to add to your account
Click the "+" to add it to your account.

To open a support ticket:

Login to your account
Go to "My Account"
Click "My Account Support"
Click "Support Tickets"
Click "Open a New Support Ticket"
Choose the option that best describes your concerns
Type your messages to us in the text box that appears.

Once the ticket is submitted, a customer support agent will review your message and respond to you up to 4 US business days.

To view your support tickets:

Login to your account
Go to "My Account"
Click "My Account Support"
Click "Support Tickets"
Select "View Details" next to the ticket you want to view.

There are several reasons why your account might be on hold. You should have an outstanding support ticket open on your account explaining the issue and what is needed to resolve the hold.
If you don't see an outstanding support ticket, then please open one.
If you're looking to cancel your account, we will be sad to see you go. We hope you will give us the opportunity to understand why you would like to cancel your account. You will need to open a support ticket (as illustrated below) in order to initiate an account cancellation. In this ticket, please state the reason for closing your account and any additional information you have in regard to the cancellation. Please make sure you do not carry a balance on your account and that you do not have any package at or on their way to our warehouse. Make sure all packages have made it to you before canceling your account. Once your account has been cancelled and you would like your data deleted, you will need to email Privacy@shipito.com and request your data is deleted. Please include your suite number in your request.

To change your default Shipito address:

Login to your account
Go to "My Account"
Click "Account Settings"
Click "Modify Address Book"
Choose the address you want to use.

Please note only accounts with a premium membership may use the Tualatin, Oregon warehouse.

Shipping, Tracking & Returns

Find out how to get updates on package tracking and delivery.

Tracking Updates
Shipping Methods
Returns
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Customs, Duties, and GST

Learn more on customs requirements, EEI forms, Duties and Taxes to be paid.

Customs
Australia GST
China
New Zealand GST

Services

Learn more about services available for your shipments.

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Payments & Refunds

Which payment methods or local currencies does Shipito support?

Payment
3-D Security
Boleto - Brazilian Payment Method
Refunds

Claims, Insurance & Fraud

Report a package is lost, stolen or damaged.

Claims
Insurance
Fraud Response

Affiliate FAQ

Join the Shipito affiliate program and learn how earn money for each new member you refer!

To sign up for the Affiliate Program:

Login to your Shipito Account. If you don't already have one, you will need to create that first
Click "My Account"
Click "My Affiliate Account"
Click "Affiliate Sign Up"
Click "CREATE MY AFFILIATE ACCOUNT"
You will now be able to see your affiliate referral link/URL under "My Affiliate Dashboard"
Copy that link/URL and start sharing it anywhere you think people will use it

Earning money with the Shipito Affiliate Program is easy. When you sign-up for the program you will be given a URL which includes your affiliate ID. Share this URL as a hot link on your website, social media, blog or wherever you plan to promote Shipito. When your followers click on the link, and sign up for a Shipito account they will be credited to your account. Once they ship a package you will earn 10% of the shipping fees. As that customer ships more packages you will receive additional money at certain intervals. To learn more click HERE.
When you sign up for our affiliate program you can use links with an affiliate ID or register your domain name in your affiliate account. When you register your domain name we have to be able to verify your ownership through WHOIS. You cannot hide your identity with privacy settings. Once you register your domain name our database will monitor every referral from your website and it will stay in our database for 60 days. If the customer makes the registration within 60 days it will be counted towards your affiliate commission.
No, unless you get a written prior approval from Shipito.
NO. Do not create a Shipito website. We do not allow using SHIPITO name in any URL or domain name without written prior approval from us. We also do not allow using the Shipito logo without our written approval.
Affiliate payment requests can not include the current month’s affiliate commissions and must include all commissions once the month has completed. We are not accepting payment requests for partial commissions earned during the current month.

For example, payment requests for all commissions earned in May, must be made in June. You are welcome to submit requests for multiple months as long as the requested commissions were earned in the months prior to the request. In this scenario, payments for commissions earned in April, May, and June can be requested as soon as July 1.

All affiliate payment requests will be paid out the following month of request date. For example, affiliate payments requested during May will be processed on June.

Shipito Member Rewards

Earn discounts and benefits by signing up for an Annual Membership