寄送&包裹追踪

您通过 Shipito 处理的所有包裹，都可以在账户顶部的 「已寄出包裹」（Sent Packages）标签中查看。 每个包裹都有一个 追踪号码链接，点击后会在新标签页中打开，并显示该包裹的所有可用追踪信息。 所有包裹都会被分配一个追踪号码，但并非所有运输方式都提供追踪更新。 若要查看您的承运商是否提供追踪功能，请访问我们的 运输方式 页面。 想了解更多信息，请观看此 影片。

可能情况 #1 并非所有承运商都会提供追踪更新，或有时更新可能不定期。 我们会尽力提供承运商提供的所有追踪信息。 请查看我们的 运输方式 页面，以了解哪些承运商通常会提供追踪更新。

可能情况 #2 如果您使用以下承运商之一：USPS、RRD、Australian Post、AirMail Economy 或 Shipito 优选承运商， 并且您的包裹目前位于 美国俄勒冈州 Tualatin， 我们会将其运送至 加利福尼亚州 Torrance，再通过 LAX（洛杉矶国际机场） 发出。 此过程可能需要 3–5 个工作日。 当包裹交由承运商后，追踪信息将会更新。

可能情况 #3 有时当地邮政系统会接手包裹的追踪，但不会将这些信息回传给 USPS 或 Shipito。 在这种情况下，请使用您获得的 USPS 追踪号码， 并在您所在国家或地区的邮政网站上输入该号码进行查询， 即可查看包裹的进一步运输动态。

如有其他疑问，请通过电子邮件联系客户服务团队： support@shipito.com

当使用 USPS/Correios（巴西邮政） 寄送包裹至巴西时， 包裹抵达巴西后，您需要通过 Correios 官方网站 在线追踪您的包裹。 对于寄往巴西的货件，您需要提供 税号（Tax ID） 或 公司识别号（Business ID） 以用于报税。

如果您想了解如何在线追踪包裹的详细步骤， 可以点击此处 下载 PDF 指南， 并按照说明通过 Correios 网站追踪您的包裹。 此追踪方式仅适用于以下运输方式寄送的包裹： RRD、Airmail Economy、Shipito Postal Packet、Shipito Priority Parcel、USPS Priority、USPS First Class 或 USPS Express。 不适用于其他承运商。

每个包裹的运费是在邮寄时计算的，取决于目的地，选择的运输商，包裹的重量，箱子的尺寸和申报价值。 您可以使用我们的运输计算器根据这些标准估算运费。

请观看此视频了解更多。

您可以在我们的 运输方式 页面查看 Shipito 提供的所有可用运输方式， 以及每种方式对应的 尺寸与重量限制。

如果您想了解寄送到您所在目的地的可用选项， 请访问我们的 运费计算器 页面进行查询。

很抱歉，目前无法提供。 我们为您所选目的地提供的承运商选项会显示在 运费计算器（Shipping Calculator） 中。 如果您没有看到某个承运商选项，说明该承运商 目前不支持寄送到您选择的目的地， 或者您的包裹有某些特性，导致 不符合部分承运商的运输要求。 点击 显示不可用方式（Show Unavailable Methods） 按钮，您可以查看该承运商无法使用的具体原因。

我们会持续评估合作承运商，确保为您提供 可靠且具成本效益 的运输选择。 可用的运输方式取决于包裹的 内容物、目的地、重量、尺寸以及申报价值。

如果在寄送包裹时某种运输方式不可用，请点击承运商列表下方的 “显示不可用运输方式（Show Unavailable Shipping Methods）” 按钮。 该列表会显示不可用的运输方式以及 无法选择该承运商的原因。 通常原因包括包裹的 尺寸和/或重量、申报价值或包裹内容物。 部分承运商不会处理某些物品，例如 手机、食品、香水 等。 请查看我们的 禁止和限制物品（Prohibited and Limited） 页面，了解各承运商对特定物品的限制。

大多数寄出请求会在1-2个工作日内完成。 视时区，周末，美国假期和运输商接送时间表而定，时间可能会有所不同。

以下运输商会在周一至周五从所有仓库取货：

• DHL
• USPS

周一至周五，仅在我们的Torrance仓库中取货的运输商：
• Airmail Economy
• Shipito Preferred Carrier with Australia Post
• Shipito Preferred Carrier US Premium Parcel
• RRD

仅从我们Torrance仓库取货的其他运输商：
• Shipito Preferred Carrier with Sagawa-周二至周五
• Aramex-周二和周四

Austrian Post 仅在我们的拉斯滕费尔德（Rastenfeld）地区可用。 提货时间是星期一-星期五
注意：：从Tualatin到Torrance的运输时间为3-5个工作日。

Unfortunately, we cannot ship to APO or FPO addresses. We can, however, ship to international P.O. boxes only through our USPS and AU Post shipping services. We do not ship to P.O. boxes within the United States.

We only accept prepaid labels for returns back to the seller. We do not allow shipments using personal shipper accounts, third party pickups, or the use of prepaid labels. Please view our Shipping Calculator for a full list of your shipping options.

不可以，我们不接受预付费运输标签。 唯一的例外是商户向Shipito提供预付款标签的退货。

No, unfortunately Shipito does not allowed to ship to another forwarder because it seems like fraudulent activity. In order to protect against fraud and illegal activity, Shipito strictly prohibits the shipment of packages to other forwarders.

不可以，日本仓库只能接收位于日本的商店的包裹。由于严格的海关要求，我们将不接受任何从日本以外收到的包裹。

*Shipito不负责由此引起的任何退货费用或其他费用。

Make sure you know the store’s return policy. Some stores will pay for the return shipping charge. Others will require you to pay for the shipping. Visit the store website or contact them to see their "returning a package" instructions.

Shipito Return Process: If The Store Gives You A Pre-Paid Shipping Label

Find the package/s you wish to return and select "Additional Services" on the right side of the package. You will get a pop-up window with all of the services we provide, you'll want to select "Other Instructions" as shown below.

• On the instruction box, please provide more information about your request. As an example, I'm attached the return label. I would like to return the package back to the seller.

Please Note: If you do not have a prepaid label then shipping costs will replace the charges for Special Request and Manual Mail out. You will simply add the return address to your address book and process the package as a normal shipment. We only offer US Premium Parcel, UPS 2nd Day Air, and UPS Ground Residential for US shipments. The cost to return a package is as follows:

Premium Members
Premium Members $15 USD (Place A Special Request To Attach Pre-Paid Label) + $2.25 USD (Package Processing Fee) + $1 USD (Manual Mail Out) = $18.25 USD

Free Accounts
Free Accounts $15 USD (Place A Special Request To Attach Pre-Paid Label) + $3.25 USD (Package Processing Fee) + $1 USD (Manual Mail Out) = $19.25 USD To Return

Please watch this video for more information.

Perfume/cologne is considered a Dangerous Goods by the airlines dues to flammable alcohol inside. That means we can only ship perfume with DHL or UPS. Before you purchase perfume/cologne, please visit Perfume Page to check the destination country and postal of the package to see if perfume/cologne shipping is available.

很遗憾，不行，我们的运输受国家和邮政编码的限制。如果您对将香水运送到您所在国家/地区有具体疑问，请访问我们的香水页面或通过在线聊天或客服提单联系我们的客服支持团队。

是的，运送香水/古龙水需要付费。请访问我们的香水页面或通过在线聊天或客服提单联系我们的客户支持团队以获取更多信息。

由于里面含有易燃酒精，它需要特殊的标签和处理才能由航空公司运送危险品。

Yes. Each bottle must be 500 ml or less, and each package must not exceed 30 kg in total. You can include multiple bottles as long as these limits are met.

Remember: When filling out your customs form, you will need to check the Potential Dangerous Goods box and properly declare the perfume and the number of bottles. Watch this video for more information.

When you are shipping perfume/cologne, you will need to fill out a customs form, and check "Potential Dangerous Goods". This screenshot will give you an idea how to fill out customs declaration correctly.

• Individual perfume or cologne bottles cannot contain more than 500ml per package.
• Maximum weight per package of 30kg.
• Aerosols like body sprays can ship as long as you declare.

Anytime you're shipping packages you will need to fill out a customs form, this screenshot will help to fill out the customs declaration when you are shipping a perfume/cologne.

是否能够运输锂离子电池取决于三件事：

1. 电池类型（如下图所示)
2. 国家限制，您可以访问此处以了解更多信息。
3. 您选择的运输商，可以在此问题下方找到。

PI965 - 散装电池 - 不允许
示例：手机电池，相机电池等

• 由于IATA，FAA和TSA的规定，Shipito无法运送散装锂离子电池

PI966 - 装置在设备中的电池 - 允许 (运输商限制适用)
示例：电话 + 手机电池

• 需要坚固的外包装以防止电池受损或受压，内包装必须放置在坚固，牢靠的外包装中。

PI967 - 设备中包含的电池 - 允许使用(运输商限制适用)
示例：内置电池的手机

注意：如果您的产品没有附带原装产品包装盒，请提出“特殊要求”，将产品重新包装在纸板箱中，然后放入装运箱。

When you are ready to mail out your package, be careful which shipping method accepts lithium batteries and under which conditions.

IMPORTANT NOTE: All carriers that do allow shipment of batteries have a maximum weight of 5 kg of lithium batteries per package.

DHL: Only allows PI966 and PI967 batteries.

• 3 or more items per package, MSDS will be required
• 2 or less items per package, MSDS is NOT required

Australia Post & Sagawa: allow PI966 & PI967 batteries.

• 3 or more items per package, MSDS will be required

USPS - Priority Mail International - RRD - Priority Parcel: Only allows P1967 (must be installed in the devices)

• Item Limit: 2 items per package that contain batteries
• Only new lithium-ion batteries can be shipped

Shipito Priority Parcel: NO LITHIUM BATTERIES CAN BE SHIPPED.
Airmail: NO LITHIUM BATTERIES CAN BE SHIPPED.
Aramex: NO LITHIUM BATTERIES CAN BE SHIPPED.
Shipito World Direct: NO LITHIUM BATTERIES CAN BE SHIPPED.

The Material Safety Data Sheet (MSDS) or Safety Data Sheet (SDS) is a document that contains information on products with potential hazardous contents. Many products, especially electronics, contain compounds that pose a health, fire, reactivity or environmental risks when shipped. An MSDS/SDS is usually required for lithium-ion batteries or products containing specified chemicals.

You can find an MSDS/SDS form by searching online for; item name + model number +  MSDS or SDS.

For example: "iPhone 7 MSDS"

If you cannot find it online, simply contact the seller to obtain this form. You'll need to upload this completed form to your Shipito account using the "Provide Information" option.

IMPORTANT NOTE:
MSDS/SDS form will be required for the following countries regardless amount of batteries in your package:

Australia, Bangladesh, Brunei Darussalam, China, Hong Kong, India, Indonesia, Japan, Laos, Macao, Malaysia, Maldives, New Zealand, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

根据您选择的运输公司，如果您的包裹中含有电池，可能还需要其他信息。 “提供信息”选项（如下所示）将为您提供包裹所需的文档列表。

Yes.

If you want to ship products with lithium batteries with Shipito, you have to mark one of the options (or both) on your customs declaration form.

Please, watch this video to learn how to fill out the customs declaration form.

Yes. Before you ship magazines/letters to us, we require a notarized Form 1583 mailed to our office before we can handle your letters. Please, watch this video to learn how to fill out the Form 1583.

After you send the information to us, please change the settings on your Shipito account.

To change the settings for magazines and letters:

1. Login to your account
2. Go to "My Account"
3. Under Account Setting, click "Account Preferences"
4. Change settings under "Magazines and Letters"

For most accurate pricing, check our international shipping calculator. We use default weights for calculating magazines and letters:

Magazines
Default Weight: 0.7kg
Default Dimensions: 33cmX22cmX2.5cm

Letters
Default Weight: 0.1kg
Default Dimensions: 25cmX12cmX2.5cm

You must choose whether to forward magazines and letters immediately, or if you want them checked into your account as a standard package. This can be done through your Account Settings.

If you choose to have them forwarded immediately, whenever we receive a magazines or letters, we will forward it to you immediately by Shipito Airmail (inexpensive mailing service comparable to First Class mail by USPS): It's required you have a credit card on file in your account, otherwise we will not be able to send the package immediately. The incoming package must be clearly visible as a magazine (not hidden in an envelope).

If your choose to have your magazines/letters scanned in as a new package, whenever we receive a magazines or letters, we will enter it into your account as a new package you will mail it out through your account, choosing the shipping option you feel is best.